8fd Privacy Policy

8fd collects personal data through several distinct channels: directly from you during registration and account use; automatically through technical systems as you interact with the platform; and from third-party service providers where necessary for identity verification, payment processing, and fraud prevention. The categories of data we collect are set out below.

1.1 Account Registration Data. When you create an 8fd account, we collect the following information: full legal name, date of birth, residential address, email address, mobile phone number (used for account verification and 2FA), and your chosen username. This information is required to open and maintain your account. Without it, we cannot provide platform services.

1.2 Identity Verification (KYC) Data. To comply with our obligations to prevent fraud, underage gambling, and financial crime, 8fd may request documentary evidence of your identity and address. This includes copies of your National Identity Card (NID), passport, driving licence, or a recent utility bill or bank statement. KYC documents are processed and stored securely and are not used for any purpose other than identity and age verification.

1.3 Financial Transaction Data. When you make a deposit or withdrawal, we collect transaction-related data, including the payment method used (bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, or City Bank), transaction reference numbers, amounts in BDT, timestamps, and partial payment identifiers. We do not store full card numbers on our own servers; card payment data is tokenised and handled by our PCI-DSS-compliant payment processing partners.

1.4 Gameplay and Betting Data. 8fd records all gambling activity conducted through your account, including game sessions, wager amounts, game outcomes, bet history, login and logout timestamps, session durations, and device/browser information associated with each session. This data is used for account management, dispute resolution, responsible gaming monitoring, and fraud detection.

1.5 Communications Data. If you contact 8fd via live chat, email, or any other support channel, we retain a record of those communications, including the content of your messages, the date and time of contact, and the outcome of any queries or complaints raised. This data supports our customer service quality assurance and dispute resolution processes.

1.6 Technical and Device Data. When you access the 8fd platform, our servers automatically record certain technical information, including your IP address, browser type and version, operating system, device type, screen resolution, referring URL, and pages visited within the platform. This data helps us diagnose technical issues, optimise platform performance, detect suspicious access patterns, and enforce geographic access controls.

1.7 Responsible Gaming Data. If you use 8fd's responsible gaming tools — such as deposit limits, session reminders, cooling-off periods, or self-exclusion — we record the settings you apply and the dates on which they were activated or modified. This information is treated with the highest level of confidentiality and is used solely to enforce the restrictions you have chosen and to monitor compliance with our responsible gaming obligations.

8fd uses personal data only for specific, clearly defined purposes. We do not sell your personal data to third parties, and we do not use your data for purposes that are incompatible with those stated at the time of collection. The primary purposes for which we process your data are as follows.

2.1 Account Management. Your registration data is used to create, maintain, and administer your 8fd account. This includes verifying your identity during login, enabling account recovery, applying responsible gaming settings, and communicating important account-related information such as security alerts, policy updates, and transaction confirmations.

2.2 Payment Processing. Financial data is used to execute deposits and withdrawals, reconcile transaction records, investigate disputed transactions, and comply with anti-money laundering (AML) requirements. Payments are processed in BDT, and your preferred payment method data is retained to streamline future transactions.

2.3 Legal Compliance and Fraud Prevention. 8fd processes identity and transaction data to meet its obligations under applicable laws and regulations, including KYC requirements, AML monitoring, sanctions screening, and detection of fraudulent or prohibited activity. Where suspicious activity is identified, 8fd may share relevant data with law enforcement or regulatory authorities as required by law.

2.4 Customer Support. Communications data is used to respond to your queries, resolve disputes, manage complaints, and improve the quality of our support service. Support conversations may be reviewed by quality assurance staff for training purposes.

2.5 Platform Improvement. Aggregated and anonymised technical and gameplay data is used to analyse platform performance, identify bugs and errors, and develop improvements to the 8fd user experience. This analysis does not identify you personally.

2.6 Marketing Communications. Where you have opted in to receive promotional communications from 8fd, we may use your email address and phone number to send you information about bonuses, promotions, new game launches, and seasonal offers. You may opt out of marketing communications at any time by contacting support or following the unsubscribe link in any promotional email. Withdrawal of marketing consent does not affect your ability to use the 8fd platform.

2.7 Responsible Gaming Monitoring. Gameplay and session data is used by 8fd's responsible gaming team to identify patterns of play that may indicate problem gambling behaviour. Where such patterns are identified, 8fd may proactively contact you to offer responsible gaming tools or information. This processing is carried out in the interest of player welfare and is not used for marketing purposes.

8fd processes your personal data under one or more of the following legal bases, depending on the category of data and the purpose of processing.

8fd does not disclose your personal data to third parties except in the circumstances described below. In every case, data sharing is limited to what is strictly necessary for the stated purpose, and all third-party processors are required to maintain appropriate data protection standards.

4.1 Payment Processors. Your transaction data is shared with the relevant payment service providers — including bKash, Nagad, Rocket, Upay, and our card processing partners — for the sole purpose of executing your deposit and withdrawal requests. Each payment provider operates under their own privacy policy and data protection framework.

4.2 Identity Verification Providers. KYC document review may be conducted with the assistance of third-party identity verification services. These providers receive only the specific documents and data required to complete the verification check and are prohibited from using your data for any other purpose.

4.3 Game Software Providers. Game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive your account identifier and session data for the purpose of delivering game content and maintaining game integrity. No additional personal data beyond what is technically required is shared with game providers.

4.4 Platform Infrastructure. 8fd uses third-party hosting, cloud infrastructure, and security service providers to operate the platform. These providers process data on 8fd's behalf under data processing agreements and do not have independent rights to use your data.

4.5 Legal Authorities. 8fd may disclose personal data to law enforcement agencies, regulatory bodies, or courts where required to do so by applicable law, court order, or where necessary to protect 8fd's legal rights or the safety of other users. We will notify you of any such disclosure where we are legally permitted to do so.

4.6 Business Transfers. In the event that 8fd undergoes a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity as part of the transaction. You will be notified of any such transfer and of any material change to the way your data is processed as a result.

8fd uses cookies and similar tracking technologies to operate the platform, maintain your session state, and improve the user experience. The types of cookies used on the 8fd platform are described below.

5.1 Strictly Necessary Cookies. These cookies are essential for the platform to function correctly. They manage your login session, maintain your authentication state, and remember your in-session preferences (such as responsible gaming settings). The platform cannot function without these cookies, and they cannot be disabled.

5.2 Performance and Analytics Cookies. These cookies collect anonymised data about how visitors use the 8fd platform, including which pages are visited most frequently, how long players remain on the platform, and where technical errors occur. This information is used exclusively to improve platform performance and is not linked to individual player identities.

5.3 Functional Cookies. These cookies remember preferences you have set — such as your preferred language, display settings, or last-used payment method — to provide a more personalised experience on return visits. Functional cookies can be disabled, but doing so may limit certain personalisation features.

5.4 Managing Cookies. You can manage cookie preferences through your browser settings. Most modern browsers allow you to block, delete, or restrict cookies on a per-site basis. Note that disabling strictly necessary cookies will prevent you from logging into your 8fd account and using the platform. Instructions for managing cookies are available in the help section of all major browsers including Chrome, Firefox, and Samsung Internet (commonly used in Bangladesh).

8fd retains personal data only for as long as is necessary to fulfil the purposes described in this policy or as required by applicable legal obligations. The table below outlines our standard retention periods for each category of data.

8fd takes the security of your personal data seriously and implements a layered approach to protecting it from unauthorised access, disclosure, alteration, or destruction. The key security measures in place are described below.

7.1 Encryption in Transit. All data transmitted between your device and the 8fd platform is protected using TLS (Transport Layer Security) encryption. This ensures that your login credentials, payment information, and personal data cannot be intercepted during transmission. The 8fd platform enforces HTTPS on all pages without exception.

7.2 Encryption at Rest. Sensitive personal data stored on 8fd's servers — including identity documents and financial data — is encrypted at rest using industry-standard encryption protocols. Encryption keys are managed separately from the encrypted data and are subject to strict access controls.

7.3 Access Controls. Access to personal data within 8fd is restricted on a need-to-know basis. Staff members are granted only the level of data access required to perform their specific role. All internal data access is logged and subject to periodic review. Staff with access to sensitive player data are subject to background checks and confidentiality obligations.

7.4 Two-Factor Authentication. 8fd strongly recommends that all players enable two-factor authentication (2FA) via SMS on their accounts. 2FA provides a significant additional layer of protection against unauthorised account access, even in the event that your password is compromised.

7.5 Security Monitoring. 8fd operates continuous security monitoring systems to detect unusual access patterns, brute-force login attempts, and other indicators of account compromise or platform attack. Detected incidents are investigated and responded to promptly by the 8fd security team.

7.6 Incident Response. In the event of a data security incident that is likely to result in a risk to your rights and freedoms, 8fd will notify affected players without undue delay and will take immediate remedial action to contain the breach. The notification will describe the nature of the incident, the data categories involved, and the steps 8fd is taking in response.

As a player on the 8fd platform, you hold a number of rights with respect to your personal data. 8fd is committed to honouring these rights promptly and transparently. To exercise any of the rights described below, contact the 8fd support team via live chat or by email at [email protected] with the subject line "Data Rights Request". 8fd will respond to all verified data rights requests within 30 calendar days.

The 8fd platform is strictly intended for adults aged 18 and above. 8fd does not knowingly collect personal data from any individual under the age of 18. If you are under 18, you must not attempt to register an account or use any service offered on the 8fd platform.

9.1 Age Verification. As part of the KYC process, 8fd verifies the age of all registered players before approving withdrawal requests. Any account identified as belonging to a person under 18 will be immediately suspended, all funds frozen pending investigation, and any remaining balance returned to the original payment source after the verification process is complete.

9.2 Parental Controls. If you are a parent or guardian and you believe that a minor under your care has registered an account on the 8fd platform, please contact support immediately at [email protected]. 8fd will investigate and take prompt action to close the account and delete any data collected. We recommend that parents and guardians use device-level parental control software to restrict access to gambling platforms on shared devices.

9.3 Data Deletion for Underage Accounts. Where 8fd identifies or is notified that personal data has been collected from an individual under 18, all such data will be deleted from our systems as promptly as practicable, subject only to retention that is strictly required for legal or investigative purposes. No data relating to underage users will be used for any marketing, profiling, or commercial purpose.

10.1 Policy Updates. 8fd reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or the services we offer. When material changes are made, we will notify registered players via the email address on record or through an in-platform notification prior to the changes taking effect. The effective date at the top of this page will be updated accordingly. Minor clarifications or formatting changes may be made without specific notice.

10.2 Continued Use as Acceptance. Your continued use of the 8fd platform following the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any changes, you should cease using the platform and may request account closure in accordance with Section 3.4 of the Terms & Conditions.

10.3 How to Contact Us. If you have any questions, concerns, or requests relating to this Privacy Policy or to the way 8fd handles your personal data, please contact the 8fd support team via live chat available on the platform at any time, or by email. Our support team is staffed 24/7 with peak availability aligned to Bangladesh Standard Time (BST, UTC+6) evenings. Response times for written privacy enquiries are within 5 business days for general questions and within 30 calendar days for formal data rights requests.

Support email: [email protected]

10.4 Relationship to Other Policies. This Privacy Policy should be read alongside the 8fd Terms & Conditions and Responsible Gaming policy, which together form the full agreement between you and 8fd governing your use of the platform. In the event of any conflict between this Privacy Policy and the Terms & Conditions on a matter of data handling, this Privacy Policy takes precedence.