Responsible Gaming
at 8fd

At 8fd, responsible gaming is not an afterthought — it is a core principle that informs how we design our platform, train our support team, and communicate with our players. We believe that gambling is a legitimate form of entertainment when approached with awareness and healthy boundaries. Our commitment is to make sure every player on the 8fd platform in Bangladesh has the information and tools necessary to maintain those boundaries.

Gambling carries inherent financial risk. When the enjoyment fades and gambling starts to feel compulsive, secretive, or financially damaging, it is no longer entertainment — it is a problem. 8fd takes this distinction seriously. We actively monitor player behaviour for signs of harm, provide voluntary self-management tools that can be activated instantly, and maintain a dedicated responsible gaming support channel staffed around the clock.

All 8fd responsible gaming tools are free of charge, available to every registered player, and can be activated through live chat support without any waiting period. We do not discourage players from using these tools — on the contrary, we actively encourage any player who feels uncertain about their gambling habits to reach out and explore the options available to them.

The 8fd platform is strictly restricted to adults aged 18 and above. Gambling is inappropriate and potentially harmful for minors, and 8fd has a zero-tolerance policy for underage access. We enforce this through a multi-layered age verification process that all players must complete before withdrawals are approved.

How We Verify Your Age. During the Know Your Customer (KYC) verification process, players are required to submit a valid government-issued identity document — such as a Bangladesh National Identity Card (NID), passport, or birth certificate — that confirms their date of birth. Any account where the registered player cannot confirm they are 18 or older will be immediately suspended and all funds frozen pending investigation.

Parental Responsibility. If you share a device with younger family members, we strongly recommend using device-level parental controls to prevent access to the 8fd platform. Do not share your 8fd login credentials with any other person, including family members. If you suspect that a minor has accessed or registered on the 8fd platform using your device, contact our support team immediately.

Reporting Underage Access. If you become aware of any individual under 18 accessing or attempting to access the 8fd platform, report it to our support team at [email protected]. 8fd will investigate all such reports promptly and take immediate corrective action including account closure and data deletion.

8fd provides a suite of practical tools that allow you to set firm boundaries on your gambling activity. These tools are designed to give you control before a problem develops, not just after. All tools can be activated by contacting the 8fd live chat support team — they take effect immediately upon confirmation.

Self-exclusion is the strongest responsible gaming tool available at 8fd. When you self-exclude, your account is fully suspended for the duration you choose — you will not be able to deposit, place bets, or access any games. Any remaining balance at the time of exclusion may be withdrawn; your funds are safe.

How to Self-Exclude. Contact the 8fd support team via live chat or email at [email protected] and request self-exclusion. State your preferred exclusion period — 6 months, 1 year, 2 years, or permanent. Our support team will process the request immediately, confirm by email, and your account will be suspended within minutes of the request being received.

During Your Exclusion Period. While self-excluded, you will not receive any marketing communications from 8fd. If you attempt to create a new account during an active exclusion period, 8fd will identify and close the new account as soon as it is detected. Attempting to circumvent a self-exclusion by registering under different details is a violation of the 8fd Terms & Conditions.

Returning After Self-Exclusion. For exclusion periods of 6 months, 1 year, or 2 years: after the full exclusion period has elapsed, you may contact support to request account reinstatement. Reinstatement requires a 48-hour consideration period and identity re-verification before access is restored. For permanent self-exclusion: the decision is irreversible. 8fd will not reinstate permanently excluded accounts under any circumstances.

Problem gambling develops gradually and can be difficult to recognise from the inside. The signs below are commonly associated with gambling behaviour that has moved beyond healthy entertainment. If you identify with several of these signs, we encourage you to take the self-assessment in the next section and consider reaching out to our support team.

• Spending more money or time gambling than you originally intended
• Trying to "win back" money you have lost by placing larger or more frequent bets
• Neglecting work, studies, family, or social obligations due to gambling
• Borrowing money or selling possessions to fund gambling activity
• Feeling anxious, irritable, or restless when not gambling
• Hiding gambling activity from family members or close friends
• Continuing to gamble despite being aware that it is causing financial or personal harm
• Using gambling as a way to escape stress, depression, loneliness, or other emotional difficulties
• Repeatedly making unsuccessful attempts to cut down or stop gambling
• Gambling interfering with sleep, eating habits, or physical health

Experiencing one or two of these signs occasionally does not necessarily indicate a serious problem. However, if several of these signs are present consistently, gambling may be causing harm in your life. Problem gambling is a recognised condition that responds well to early intervention — the sooner you reach out, the more options are available to you.

Answer the questions below honestly to get a clearer picture of your current relationship with gambling. This checklist is not a clinical diagnostic tool — it is designed to encourage honest self-reflection. If you answer "Yes" to three or more questions, we encourage you to contact our responsible gaming support team to discuss your options.

If you believe gambling is becoming a problem for you or someone you care about, reaching out is the most important step you can take. 8fd's support team is available 24 hours a day, 7 days a week, with peak staffing during Bangladesh Standard Time (BST, UTC+6) evenings when most players are active. Our responsible gaming conversations are strictly confidential.

How to Contact 8fd Responsible Gaming Support. Use the live chat feature available on the 8fd platform at any time, or send an email to [email protected] with the subject line "Responsible Gaming". Our team can activate any of the safety tools described on this page immediately upon your request, with no paperwork, no waiting lists, and no cost.

Independent Support Organisations. In addition to 8fd's internal support, we encourage players who are experiencing significant difficulties to seek help from independent organisations that specialise in gambling harm. While specific hotlines vary by region, the following types of resources are available to players in Bangladesh and internationally:

• National Mental Health Helpline (Kaan Pete Roi): A Bangladesh-based emotional support helpline offering confidential counselling. Search online for their current contact number.
• Gamblers Anonymous: An international peer-support fellowship for people with gambling problems. Meeting schedules and online resources are available at gamblersanonymous.org.
• GamCare: An international organisation providing information, advice, and support for anyone affected by problem gambling at gamcare.org.uk.
• BeGambleAware: Free, confidential support and resources at begambleaware.org, including a 24/7 helpline and online chat.

8fd does not provide clinical treatment for gambling disorders. We strongly encourage any player experiencing serious harm to seek qualified professional support alongside using our in-platform tools.

8fd recognises that certain groups of players may be more vulnerable to gambling-related harm, including individuals experiencing financial hardship, mental health difficulties, substance dependency, or those who are new to online gambling. We take additional care to protect these players through proactive monitoring and targeted outreach.

Proactive Player Monitoring. 8fd's responsible gaming team monitors account-level indicators of at-risk behaviour, including rapid escalation of bet sizes, extended single sessions, high frequency of deposits in a short period, and patterns of play that suggest chasing losses. Where these patterns are detected, a member of our team may proactively reach out to offer support tools — this is not punitive, and it does not affect your account standing.

Financial Hardship Considerations. Gambling should never be seen as a solution to financial difficulties. If you are experiencing financial hardship, we strongly urge you to seek financial counselling before continuing to gamble. 8fd will not extend credit to any player, and we do not encourage any form of gambling with borrowed money. Players in the Dhaka, Chittagong, Sylhet, Khulna, and Rajshahi areas can access local financial counselling services through community organisations and NGOs.

Mental Health and Gambling. There is a well-documented relationship between certain mental health conditions — including depression, anxiety, and ADHD — and elevated risk of problem gambling. If you are managing a mental health condition, please speak with your healthcare provider about whether gambling is a suitable activity for you. 8fd can provide a full account history on request to support any clinical assessment.

Account Closure on Welfare Grounds. In cases where 8fd has strong evidence that continued gambling is causing serious harm to a player, we reserve the right to suspend or close an account on welfare grounds, even without a formal self-exclusion request from the player. We take this step reluctantly and only where the evidence of harm is clear — player welfare always takes priority over commercial considerations.